Return & Refund Policy

Thank you for shopping at PawsPixelArt! We are committed to providing you with high-quality digital art that brings joy and creativity to your projects and spaces.

Please read our return and refund policy carefully, as it pertains specifically to digital products.

Nature of Our Products

All products offered by PawsPixelArt are digital downloads. This means that once your purchase is complete and payment is confirmed, you gain immediate access to download the digital file(s). No physical product will be shipped.

Our General No-Refund & No-Exchange Policy

Due to the instant, irreversible nature of digital downloads, all sales are final. We do not offer refunds, cancellations, or exchanges for digital products once the purchase is completed and the download link has been made available to you (either via redirection to a confirmation page or email delivery).

By proceeding with a purchase on our website, you acknowledge and agree that you are waiving your right to a cooling-off period (right of withdrawal/regret) that may otherwise apply to certain online purchases, given the immediate consumption of the digital content.

Exceptions (Faulty or Incorrect Files)

Your satisfaction is important to us. While we do not offer refunds for change of mind, we are committed to ensuring you receive a perfect product. We will gladly address the following issues:

Corrupted File: If the digital file you downloaded is corrupted, incomplete, or otherwise unusable.
Incorrect File: If you received a file that is different from what was described or pictured on the product page.

In such cases, we will provide a replacement file or, if a replacement is not possible, a full refund.

How to Report an Issue

If you encounter a problem with your download as described in the “Exceptions” section above, please contact us immediately at contact@pawspixelart.com within 7 days of your purchase.

Please include the following information in your email:

Your order number.
A clear description of the issue you are experiencing.
(Optional but helpful) Screenshots or a short video demonstrating the problem.

We will review your request and get back to you within 1-3 business days to resolve the issue.

Important Disclaimers

Color & Perception Variation: Please be aware that colors and the overall perception of the image may vary slightly depending on the user’s display media (e.g., monitor calibration, printer settings, device screen). We strive for accuracy in our product images, but these slight differences are not considered a defect.
Software & Hardware Compatibility: It is the customer’s responsibility to ensure they have the necessary software and hardware to open, view, and use the digital files. We provide standard file formats (e.g., JPG) that are widely compatible.
Understanding Product Details: We encourage all customers to carefully read the product descriptions, dimensions, and file types before making a purchase.

Contact Us

If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:

Email: contact@pawspixelart.com
Website Contact Form: Contact Page